Critical incidents out of control?
Real-time event tracking with the Exigence Timeline
Critical Incident Opened
Exigence automatically
contacts the appropriate
teams and on-call service
delivery manager (SDM)
Our Happy Customers
The incident is created,
concall bridge is opened,
chat channel is created
Just some of the leading brands leveraging Exigence to command their critical incidents.
When a critical incident hits –
you can’t afford not to act swiftly and effectively
Incident responders join
the Exigence Situation Room, virtual command & control
If the incident is about to impact production systems, customer facing applications, IT infrastructure, or is cyber related – then it’s a critical incident, and that’s a whole different ballgame.
Alerting, ticketing, and communications systems alone won’t help you get the job done.
Taming a critical incident calls for the power of command and control orchestration and management – and some very advanced technology – to be able to reach a resolution with clarity, structure, and speed.
Download our free eBook
The 7 Key Capabilities for Gaining Control & Command of Critical Incidents
The team is onboarded, aligned, and updated
Exigence Gives You Full Control
The Situation Room
centralizes incident
management
and documentation
We put organizations in control of their critical incidents with a platform that addresses every aspect of the incident workflow, from trigger to post-mortem, executing actions directly as well as integrating with all your trusted systems, and:
Automating
reporting
Reducing frustrations
and friction issues
Simplifying
documentation
Orchestrating the
incident for you
Automatically onboarding
the incident team
Making sure everyone is
on the same page, always
Ticketing &
Helpdesk
Systems
We easily integrate
with various systems
Conference Rooms
& Phone Bridge
Incident manager
closes the incident
Chat &
Communication
Systems
Monitoring
Systems
Authentication
& User Management
Exigence automatically
sets incident status
to ‘resolved’
Paging &
Escalation
Managemet
Exigence notifies full incident team
of incident closure
No more time wasted. No more mayhem.
Instead, Exigence delivers:
More effective
collaboration
A faster, smarter path
to resolution
Increased trust among
internal and external customers
Increased
accountability
Enhanced
learning
Reduced
risk
Exigence incident recordings drive
reporting, incident summary, root cause analysis and building new knowledge
Critical Incident Resolved