Global industrial leader coordinates
Severity 1 incidents with clarity and speed
leveraging platform-based IR planning, a unified Situation Room, and automated role-based communications from Exigence
I would absolutely recommend Exigence. ITSM tools simply can’t give you the incident response planning, coordination, and communication capabilities that Exigence has.
Crisis and Major Incident Manager
About the company
This global leader in industrial technology and automation delivers solutions that power critical infrastructure and industrial operations, with over 100,000 employees and hundreds of manufacturing sites worldwide.
The need
Managing major incidents such as outages affecting large-scale production facilities with thousands of employees or key applications and services requires precise coordination and clear communications across incident handlers, management, and multiple internal and external stakeholders.
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Before Exigence, the team relied on a combination of emails and homegrown spreadsheets that weren’t integrated with its IT service management (ITSM) tool – ServiceNow. It took too long to get all the handlers on board and up to date.
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Incident updates were slow, generic, and depended heavily on the knowledge of specific employees. When key individuals left, so did the know-how. The risk was clear, and unacceptable.
The company needed to go beyond ITSM with an incident planning and response solution that would streamline communications, simplify coordination, and bring clarity and structure to critical response efforts.
The Goal
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Coordinate rapidly and effectively
during Severity 1 incidents
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Ensure alignment across handlers, management, and stakeholders through
timely updates
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Eliminate noise from notifications 
and reduce manual communications
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Build trust through transparency
during high-stakes event
Why Exigence
Exigence was selected for enabling clear communication and efficient coordination when handling Severity 1 incidents.
With platform-based IR planning the team can quickly populate pre-defined forms, checklists, and timers —creating a clear, intuitive playbook for any incident.
During a live incident, the Exigence Situation Room enables incident handlers to coordinate with clarity and efficiency.
It also provides all stakeholders with a single place for visibility into which actions have been completed, which are ongoing, and which have yet to be started.
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​And stakeholders receive a link to the incident in Exigence—and with one click, they can see exactly what’s going on.
Exigence also enables application owners, service owners, and business leaders to subscribe to notifications based on their role, for receiving only the updates that are relevant to them.
No one has time to add information to a spread sheet manually or to start writing up emails. All this holds you back. Exigence eliminates this.
It’s easier for everyone to know what they need to do when you have the action plan at your fingertips.
With Exigence, the team is empowered to make informed decisions—everyone knows exactly what the issue is, what the fix needs to be, how long it will take, and how long it’s actually taking.
This is great, because it means that if an application related incident happens in Australia, for example, no one in North America will get the notification. They don’t need to.
It eliminates all the noise.
The Exigence advantage
Real-time coordination
One-click chronological logging
of all incident events and decisions
Real-time visibility
into task status and ownership
with all incident handlers and stakeholders in one place
Role-based updates
Seamless integration
with ServiceNow for ITSM handoff
that cut noise and reduce notification fatigue
The initial response is super important. Exigence gets all the right people in the right place with the right information so they can hit the ground running.
About the Exigence Platform
The Exigence incident planning and response platform enables incident teams to prepare, respond, and resolve, better and faster. The platform’s robust architecture is shaped by extensive expertise and experience, having resolved hundreds of thousands of incidents for tens of thousands of users around the world. With Exigence any incident team can enhance protection by accelerating incident resolution with automated incident response (IR) workflows. In addition, IR firms can elevate support and reduce damage for breached clients with process-driven response. And MSPs and MSSPs can empower clients and grow the business with a value-driving, platform-based IR planning and tabletop service.
About Exigence
Exigence was founded in 2016 in heart of the ‘Silicon Wadi’ in Israel. The Exigence team brings extensive experience in complex, cross-organizational workflows, optimizing operations, global IT and IS organizations, cloud-based computing, and ideating – developing – and bringing to market technology solutions for strategic business challenges.
